Hospice News April 26, 2024
Avow Hospice has implemented a triage system that has resulted in improved quality scores and reduced turnover.
The Florida-based provider uses an acuity system that draws data from its electronic medical record (EMR) system to help stratify patients based on their most likely immediate needs. To complement these efforts, Avow also revamped its approach to night time and weekend visits, Rebecca Gatian, COO of Avow Hospice, said at the National Hospice and Palliative Care Organization’s Virtual Interdisciplinary Conference.
“With this whole process improvement and analysis of visits at the end of life, we did really improve our [Consumer Assessment of Healthcare Providers and Systems (CAHPS)] scores related to receiving help during the evenings, weekends and holidays, and help as soon...
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