HealthExec October 4, 2023
Vendors spend a lot of time trying to figure out how their customers feel about their products and how they can improve. Hunter said the KLAS data lays out provider concerns.
“Our mission at KLAS is to help the health IT vendors improve. So those vendors that work with KLAS, we take that aggregated feedback and share it back with the vendor and say, this is what’s going well, but we don’t spend a lot of time there.”
KLAS aims to help vendors improve by sharing aggregated feedback and suggestions for enhancement. Vendors’ rankings can fluctuate based on their willingness to make improvements based on feedback. Occasionally, the fairness of feedback can be influenced by factors like outdated...
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