HealthTech December 15, 2025
With optimized ITSM, healthcare organizations can abandon outdated and siloed legacy tools, allowing their teams to focus on patient care, not IT work-arounds.
IT service management involves a comprehensive approach to end-to-end IT service delivery, from creation to delivery and support.
“ITSM is how organizations plan, deliver and support the technology services their people rely on every day,” says Rahul Tripathi, group vice president and general manager of ITSM at ServiceNow.
A seamless ITSM approach helps ensure coordination, uptime and consistent service delivery across the entire enterprise, he adds.
With healthcare’s highly complex systems and regulations, ITSM is essential. ITSM in healthcare entails everything from resolving issues with clinical applications to ensuring systems stay online at critical times.
“Think of...
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