Forbes October 11, 2024
The pace of technological innovation has significantly raised customer expectations. People today demand seamless, personalized, and efficient service. However, traditional customer service models, built on reactive frameworks, often leave customers frustrated. Long hold times, the need to repeat personal information, and inefficient resolutions are just some of the issues that lead to dissatisfaction. To address these challenges, artificial intelligence is reshaping the customer service landscape by enabling businesses to move from reactive to proactive customer care.
This transformation is driven by AI’s ability to predict customer needs, automate routine tasks, and deliver personalized service in real time. The result is not just more efficient service but also an entirely new approach that preempts problems before customers even have to ask...
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