How AI Is Helping to Heal Patients—and Hospitals

Key Takeaways

One major European health system is producing a winning trifecta of results from AI at scale—improved care, expanded capacity, and reduced costs.

• AI is delivering care pathways that integrate patients’ medical characteristics, such as diagnostics, age, and medical history, with the best evidence-based clinical practice.
• In medical imaging, AI is making possible smart triage and quicker diagnoses. It has already delivered faster turnaround times, better report consistency, and material cost and productivity gains.
• An AI agent-powered call center has achieved a 20% reduction in average call-handling time, improved service levels, reduced operating costs, and increased consistency in the patient experience.

Expectations for AI run high in...