mHealth Intelligence March 13, 2024
Tufts Medicine launched a virtual-first initiative that offers digital triage and telehealth services, connecting patients to in-person care only when necessary.
Four years after the COVID-19 pandemic set off a chain reaction transforming healthcare delivery in America, it has become apparent that virtual care is here to stay; however, it cannot fully replace in-person care delivery. Thus, healthcare providers are turning to hybrid care models that weave virtual and in-person care services together to meet the demand for convenient care access among healthcare consumers.
Research reveals that though telehealth use is down compared to peak utilization during the pandemic, the United States healthcare consumer returns to telehealth repeatedly for the convenience and expanded care access it offers.
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