How a self-service approach can boost healthcare customer satisfaction

Healthcare DIVE November 9, 2021
Sponsored content By Axway

Whether from regulatory changes or customer expectations, it seems that healthcare organizations face new pressures every day. To satisfy customers and remain competitive, your organization must be able to innovate on a dime. Are you ready to face today’s challenges, or is your technology slowing you down?

Challenges for healthcare organizations

Healthcare organizations and providers face new pressures in serving their external customers, from patients to partners. These include:

• Maintaining multiple channels for customer interaction: Customers are interacting with your organization in a variety of ways, including the call center, the website, or the mobile app. Some have health navigators who may need to access different information. Providing current, accurate information on every channel and ensuring all types...

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