Managed Healthcare Executive August 28, 2023
Cheryl Dalton-Norman, MBA, BSN, RN, David J. Muzina, MD, MBA

By customizing collaborative models of at-home care to the health needs of the community and the business needs of key stakeholders, organizations can develop an innovative model that achieves mutual goals while strengthening health outcomes, access, and satisfaction.

Each year, unnecessary emergency department (ED) visits among people with low health literacy contribute to more than $47 billion in avoidable medical spending, according to a recent study by Accenture, a global professional services company.

Those who lack familiarity with their local health system, meanwhile, are three times more likely to have visited the ED, the same study shows.

These are signs of the need for solutions that evaluate individuals before they reach the ED and offer assistance in alternative settings, where...

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