Becker's Healthcare May 24, 2024
Giles Bruce

Health system chief medical information officers told Becker’s they’ve reduced patient portal messages for physicians with the help of both human colleagues and artificial intelligence.

Clinicians’ inboxes have been flooded with messages since the shift to telehealth accelerated by the pandemic, as patients became comfortable messaging their providers online about everything from medication refills to new symptoms. Physicians spend 14 more minutes in their inboxes compared to the year before the pandemic, including after hours and on their days off, according to a February study in Annals of Family Medicine.

“The good news is that we have been successful at engaging our patients to stay in better contact with us, but many of us were not operationally prepared for the...

Today's Sponsors


Today's Sponsor


Topics: AI (Artificial Intelligence), EMR / EHR, Health IT, Health System / Hospital, Patient / Consumer, Physician, Provider, Technology
Infographic: 4 Facts On Private Equity Bankruptcies
Connecticut long-term care hospital CEO to retire
Streamlining Hospital Operations, Optimizing Resource Allocation, and Improving Efficiency with AI Predictive Analytics and Machine Learning Algorithms
Florida hospital-at-home program cares for 1,000 patients
Health systems shake up CFOs

Share This Article