Becker's Healthcare May 24, 2024
Health system chief medical information officers told Becker’s they’ve reduced patient portal messages for physicians with the help of both human colleagues and artificial intelligence.
Clinicians’ inboxes have been flooded with messages since the shift to telehealth accelerated by the pandemic, as patients became comfortable messaging their providers online about everything from medication refills to new symptoms. Physicians spend 14 more minutes in their inboxes compared to the year before the pandemic, including after hours and on their days off, according to a February study in Annals of Family Medicine.
“The good news is that we have been successful at engaging our patients to stay in better contact with us, but many of us were not operationally prepared for the...
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