Becker's Healthcare December 10, 2025
The payer-provider relationship is continually evolving. Becker’s connected with 13 health plan leaders to find out which part of that relationship they would change.
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Editor’s note: Responses have been lightly edited for clarity and length.
Question: If you could redesign one part of the payer–provider relationship to improve quality and reduce friction, what would it be and why?
Jennifer St. Thomas. Senior Vice President of Commercial and Medicare Markets, Mass General Brigham Health Plan (Sommerville, MA): As part of an integrated health system, we have unique opportunities to combine...
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