Becker's Healthcare September 20, 2024
Hospital revenue cycle management has been a testing ground for automation and artificial intelligence in healthcare.
Many organizations identified strong potential for a more efficient revenue cycle process boosted by technology, especially as margins tightened in the last few years and the administrative burden to process claims soared. But is everyone excited about the digital transformation?
Melissa Cohen, chief innovation and transformation officer at Ithaca, N.Y.-based Cayuga Health System is. She would like to see the industry accelerate automation adoption in the revenue cycle.
“While automation technologies, such as robotic process automation and AI have the potential to streamline billing, coding and payment processes, many organizations need to be faster to embrace these solutions,” she said. “The reluctance to adopt...
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