Forbes April 26, 2024
A research letter published in JAMA earlier this month describes the use of artificial intelligence for something novel: helping sort through scores of messages from patients to their physicians. In this study, researchers worked with the Kaiser Permanente Northern California (KPNC) Research Determination Office to deliberate how AI and natural language processing algorithms can help label message content and sort patient messages to improve the workflow and process of clearing physician inboxes. The goal of the study was to streamline a process by which messages could be labeled into generalized categories (e.g., medication refill request vs. medical query) and also to divert messages to the appropriate role (e.g., pharmacist vs. a physician). The study, which included more than 4 million...
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