Becker's Healthcare February 17, 2020
Neither care quality nor patient survival rates have a significant effect on patient satisfaction ratings, according to a study published in the journal Social Forces.
“Hospitality experiences create a halo effect of patient goodwill, while medical excellence and patient safety do not,” the study authors wrote.
Researchers examined CMS data on patient satisfaction, death rates and care quality for more than 3,000 hospitals between 2007 and 2010.
They found that patient satisfaction scores for hospitals with the highest...
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