Hospice News October 21, 2021
A need to socially distance, along with regulatory waivers, led to a boom of telehealth utilization in hospice, making it a critical connection linking providers to patients. However, new data suggests that patient satisfaction with telehealth is declining across the health care continuum.
Earlier in the pandemic, satisfaction with telehealth ran high, but that appears to be changing. A recent study from J.D. Power identified a number of factors that could be driving the decline, including a limited range of services, inconsistent delivery and access, confusing technology, unexpected costs and a lack of health care provider details. The study examined direct-to-consumer and payer-sponsored telehealth services across the country.
“Digging deeper into the research, it’s clear that customer satisfaction has declined...
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