Healthcare Informatics January 16, 2018
Just last week, The New England Journal of Medicine published an incredibly well-argued “Perspective” article (the NEJM’s version of an op-ed column), authored by Sean Duffy and Thomas H. Lee, M.D. Its provocative headline? “In-Person Healthcare as Option B.” Per the famous line in the movie “Jerry Maguire,” “You had me at ‘hello.’”
Essentially, Duffy (CEO of San Francisco-based Omada Health) and Lee (the Mass.-based chief medical officer at Press Ganey) argue, we are somewhat early—though not all that early—in a profound shift in U.S. healthcare, away from in-person patient care as an unquestioned norm, and towards something nuanced and complex—an emerging care delivery system that will realign resources, people, and processes, in the coming years. That shift is being...
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