Healthcare DIVE October 28, 2024
Artificial intelligence tools could help solve workforce challenges. Implementation, however, can be difficult, pushing organizations to consider less risky administrative and back-office tasks first.
LAS VEGAS — When the University of Illinois Hospital and Health Sciences System was testing an artificial intelligence-backed tool that drafts responses to messages, a patient misspelled the name of a medication, Karl Kochendorfer, chief health information officer, recalled during a panel at the HLTH conference last week.
The mistake led the AI to give side effects for a drug the patient wasn’t using when a nurse forgot to double-check the response.
Ultimately, it wasn’t a huge issue — they just needed to call the patient or send another message to issue a correction, he said....
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