HealthTech March 13, 2024
Community-oriented health systems, especially those that serve rural populations, are improving processes to connect patients with much-needed care.
Improving Virtual Care Services to Address Health Equity
Dr. Michael Ross, system chief medical information officer at Maine-based Northern Light Health, led a session about his health system’s experiences with “tightly integrating” telehealth to improve care access for a largely rural and aging patient population.
Before the COVID-19 pandemic, Northern Light Health had experimented with some virtual care services but struggled with low adoption rates and regulatory challenges. During the pandemic, the health system quickly set up telehealth services that Ross said ultimately did not address digital inequity.
“It didn’t support that lack of broadband,” Ross said, citing what he had highlighted...
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