MedCity News July 7, 2024
Marissa Plescia

Through a new partnership, Highmark is integrating Laguna’s conversational AI technology into the insurer’s platform to support care managers.

Highmark is collaborating with Laguna Health, a conversational artificial intelligence company, to ease the administrative burden on care managers, the companies announced on Wednesday.

Pittsburgh, Pennsylvania-based Highmark is an independent licensee of the Blue Cross Blue Shield Association. It has about 7 million members across Pennsylvania, Delaware, New York, and West Virginia. The company offers plans for Medicare, businesses, individuals and families. Laguna Health has a suite of AI-powered products that help care managers identify patients’ risk barriers.

Through the partnership, Highmark is integrating Laguna’s conversational AI technology into the insurer’s platform. When Highmark’s care managers speak with patients, Laguna’s technology...

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Topics: AI (Artificial Intelligence), Insurance, Partnerships, Payer, Technology, Trends
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