Hidden Work and Shadow AI Are Driving Health System AI Pilots, New Findings Show

Black Book Market Research finds fewer than 1 in 5 health systems report mature AI governance and most undercount staff time spent supervising and correcting AI output

NEW YORK CITY, NEW YORK / ACCESS Newswire / December 17, 2025 / A new national study from Black Book Market Research reveals that while AI pilots are now ubiquitous across U.S. health systems, the real story is the hidden work and shadow AI sitting underneath the official transformation narrative.

In a study of 228 respondents including 92 enterprise and service-line leaders and 136 front-line professionals, Black Book finds that health systems are simultaneously all-in on AI pilots and underprepared...