Andreessen Horowitz May 29, 2024
Now is the time to reinvent the phone call. Thanks to gen AI, no human will ever again have to make a call. Humans will spend time on the phone only when a call has value to them.
For businesses, this may mean: (1) time and labor cost savings from human callers; (2) potential to re-allocate resources towards increased revenue generation; and (3) reduced risk with more compliant and consistent customer experiences.
For consumers, voice agents can provide access to human-grade services without the need to pay or “match with” an actual human. Currently, this includes therapists, coaches, and companions — in the future, this is likely to encompass a much broader range of experiences...
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