PYMNTS.com November 1, 2021

While telemedicine maintains its growth trajectory, technology and treatment are merging into solutions based around connected voice and artificial intelligence (AI), creating a new generation of voice-powered diagnostics tools and virtual patient assistants.

Nowhere is this new tech uptake more prevalent than with Amazon’s announcement last week that its Alexa Smart Properties unit is bringing connected voice capabilities to assisted living facilities and hospitals, enabling easier direct communications between patients, loved ones and medical staff.

Of the new Alexa healthcare deployment, Peachy Hain, executive director of Medical and Surgical Services at participant Cedars-Sinai, said, “Voice is intuitive for patients, regardless of age or tech savviness. It’s a total gamechanger for enhancing our hospital experience.”

While placing Amazon Echo devices at...

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Topics: AI (Artificial Intelligence), EMR / EHR, Patient / Consumer, Provider, Technology, Voice Assistant
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