MedCity News December 4, 2024
It comes down to two simple questions that every health plan should consider: “Are we a company that pays for services and manages risks? Or are we a company that delivers better health for our members?”
The long, slow road of healthcare transformation is now an expressway. Health plans that are ready to seize the opportunity to create an interconnected consumer-centric experience will lead the way.
Let’s start with a troubling statistic. Only 33 percent of consumers trust their health insurance organizations. In contrast, consumer trust in hospitals and physicians is much higher at 72 percent and 60 percent respectively.
The reasons for this lack of trust in health plans are many, but at the top of the list...
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