ZDNet September 2, 2020
The COVID-19 pandemic has accelerated the need for health systems to create a “new exceptional” for care delivery by going digital and embracing patient and enterprise engagement. In the Next Normal, all healthcare providers must be digital companies.
If COVID-19 has taught health systems anything, it’s that the time to wait is over. Before the pandemic struck, healthcare providers spent much of their time and resources expanding their traditional investments. Think primary care networks, surgical centers, and physical campuses. The goal was to build up brick-and-mortar walled gardens to capture and increase revenues.
But COVID-19 accelerated a shift that was long coming. Suddenly, patients had access to physicians through virtual care apps. Many started accessing retail clinics and urgent care...
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