Forbes September 25, 2024
“Healthcare is a human-centric business. Patients want that feeling of being cared for, [to know] someone’s listening, someone understands I’m in pain.”
— Kathy Azeez Narain, chief digital and innovation officer, Hoag Health System
Digital technology can support the mission of improving people’s lives, but it’s not the end in and of itself.
“Patients want the best doctor, and that’s a human,” said Narain. “You can’t just digitize them and take them completely out of that human connection. People want that connection.”
This is article 13 in a 14-part weekly series, in which I am sharing insights from the 2024 Healthcare in the Age of Personalization Summit. We heard from a wide range of healthcare experts—leaders spanning all facets of...
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