DOTmed March 31, 2025
After decades of reluctant adoption, the healthcare industry has embraced a dramatic technological transformation over the past 15 years. In 2008, a mere 9% of hospitals and 17% of office-based physicians were using electronic health records (EHR) systems. By 2021, those numbers had skyrocketed to 96% and 78%, respectively.
This digital revolution has streamlined many facets of healthcare delivery and billing. Yet formidable challenges remain, particularly in the revenue cycle, which has become increasingly complex. As EHR systems have become nearly ubiquitous and interoperability initiatives gain momentum, some healthcare providers may believe their revenue cycle challenges are solved. But the reality is more nuanced, especially regarding complex claims and denials management.
While EHR systems easily manage routine tasks and standard...
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