Forbes January 1, 2026
Every few years, healthcare crowns a new hero. For a while, attention centered on the electronic health record, less a hero than a handy proxy for deeper systemic frustrations. Then “digital transformation,” a phrase roomy enough to mean everything and nothing. Over the last half decade, the spotlight shifted to artificial intelligence.
AI was supposed to rescue clinicians from burnout, patch a shrinking workforce, restore margins and — perhaps most heroically — end the soul-crushing ordeal of clicking through eight screens to complete one task.
But as we enter 2026, it’s worth remembering something we seemed to forget: healthcare already has a hero, and it isn’t AI.
It’s the humans — clinicians and staff — who navigate regulation, administration and...
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