Healthcare IT News March 23, 2023
Andrea Fox

There’s been a softening of healthcare organizations’ confidence in the vendor, researchers say, with customers expressing concerns about a post-acquisition roadmap and dissatisfaction with communication around the RevElate RCM platform.

The new study from the Arch Collaborative is composed of findings gathered from three rounds of interviews with Oracle Health (Cerner) customers in March, July and November 2022.

Delivering on promises questioned

According to KLAS researchers customers would like Oracle Health to deliver on past promises around revenue cycle, physician experience and other areas.

While several will continue with Oracle Health under their contracts, they say they are losing confidence in the company’s ability to execute on its visions and thus are unsure of how long-term their relationships with the...

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Topics: EMR / EHR, Health IT, RCM (Revenue Cycle Mgmt), Survey / Study, Technology, Trends
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