HIT Consultant February 10, 2021
We are all frustrated when there’s a glitch with our online banking, or if bandwidth problems interfere with streaming the movie we want to watch. Imagine how individuals will react when the results of a cancer screening don’t find their way into Apple Health or Google Health, where such information is supposed to be easy to find. Or worse, if an individual is given the wrong information about a cancer diagnosis.
An individual’s first call about missing health data or claims is going to be to their health plan, not the digital health application. Next summer, health plan customer service personnel could be fielding thousands of calls every week from members who can’t find test results, pharmacy receipts, claims...
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