Health insurers say they’ll do better … time will tell if they do

Medical Economics February 21, 2025
Brandon Edwards, Todd Shryock

Key Takeaways

• Public anger towards health insurers surged after Brian Thompson’s murder, prompting increased security and defensive industry responses.
• UnitedHealth and Elevance acknowledged challenges but deflected blame onto providers and pharmaceutical companies, focusing on communication and administrative efficiency.
• Cigna proposed specific measures to address costs and improve transparency, including linking executive bonuses to net promoter scores.
• The industry’s commitment to substantial change remains uncertain, with anticipated tensions in upcoming contract negotiations between insurers and healthcare providers.

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