Health care providers not keeping up with consumer expectations

Health care consumers–especially younger generations–have rising expectations for speed, convenience and availability of care.

If a patient leaves a positive comment about admission or registration, they are 46 times more likely to be a promoter for a health care brand. (

“For health care’s leaders, of course, this is no surprise,” the authors write. “In fact, an overwhelming majority of them agree that health care organizations can learn a lot about engagement from other consumer-facing industries. But it remains...