Physicians Practice February 20, 2025
Shep Hyken, Neil Baum, MD, Keith A. Reynolds

Relying on myths about patient engagement can lead to mistakes for your practice.

Sometimes, an idea or strategy makes sense. For example, the purpose of technology may be to reduce errors. Still, it can introduce new errors when incorrect or incomplete data entry leads to errors in diagnosis and adverse patient outcomes. Yet, once a new idea or concept is implemented, it becomes a mistake. We rely upon colleagues’ research, publications, and testimonials to help identify what works best. Health care has progressed through trial and error, and failure is part of the growth of the health care profession. But if you know something is wrong, don’t make it worse by relying on a flawed strategy or making myth-stakes.

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