Growing number of consumers prefer telehealth for routine care, J.D. Power finds

The survey, in its fourth iteration, reached more than 4,300 consumers who used telehealth services in the last 12 months and was conducted from June to July of this year. It found that 67% of respondents accessed video telehealth services in the past year, up from 37% in 2019. And nearly all respondents who received medical services via telehealth say they would do so again in the future.

Among the routine care most respondents prefer via telehealth, 8 out of 10 consumers cited prescription refills. Consumers also cited other routine visits such as reviewing...