MedCity News September 3, 2020
Joe Mandato and Ryan Van Wert MD

We find much to admire in the fact that Devoted is a payer obsessed with the unit economics of love–building positive patient experiences one family-member at a time.

Here’s a potentially big idea, friends! In order for practitioners to focus on great patient experiences, payers/payors (the insurance companies) need to incent the delivery of great patient experiences. In this article we take a look at Devoted Health, a “payvidor” that focuses on delighting patients when they need it most. Brothers Todd and Ed Park founded the Waltham, Massachusetts-based combo healthcare payer and provider in 2017 with the driving principle that love matters . . . that a culture of love for each other and for patients is important to...

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Topics: Insurance, Medicare Advantage, Patient / Consumer, Payer, Provider
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