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In a recent discussion, “Fireside Spat: Diverse Paths to an Omnichannel Patient Experience” held at the CHIME Fall Forum, healthcare technology executives Adam Gold, CTO of CHOC Children’s Hospital, and Jeff Sturman, SVP/Chief Digital Information Officer, Memorial Healthcare System, delved into the complexities of advancing digital strategies in large health systems.
With a focus on how IT leaders can create cohesive, patient-centered digital experiences, they shared insights on the challenges and successes they’ve faced in deploying modern healthcare technology.
Opening the Digital Door for Patients
One of the core topics was the concept of the “digital front door,” a term increasingly used in healthcare to describe virtual entry points for patients. Gold and Sturman agree that digital front doors are...
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