HIT Consultant March 8, 2024
Fred Pennic

What You Should Know:

– Genesys®, a provider of cloud-based experience orchestration solutions powered by AI, has announced a strategic integration with Epic to enhance patient communication and care experiences.

– Through Epic’s Workshop program, the companies will integrate the Genesys Cloud™ platform with Epic’s Cheers customer relationship management (CRM) suite. This integration aims to create a more unified and seamless experience for both patients and healthcare providers.

The Need for Unified Communication in Healthcare

Patients today expect secure, effortless, and empathetic interactions with their healthcare providers across all communication channels. Genesys Cloud empowers Epic users by providing access to crucial information gleaned from patient interactions. This comprehensive view fosters higher quality patient journeys, leading to improved outcomes, greater...

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Topics: AI (Artificial Intelligence), Cloud, CRM, EMR / EHR, Health IT, Technology
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