McKinsey March 26, 2025
Carlos Pardo Martin, Jessica Lamb, with Amine Dahab, John Jones, and Shashank Bhasker

The healthcare sector has been integrating generative AI to enhance operations and engage stakeholders, with many advancing to full-scale implementation.

Gen AI is rapidly transforming the healthcare industry. To understand the changing landscape, McKinsey has surveyed healthcare leaders since 2023 about their perspectives and approaches to gen AI (see sidebar, “Research methodology”).

The latest survey, conducted in the fourth quarter of 2024, found that 85 percent of respondents—healthcare leaders from payers, health systems, and healthcare services and technology (HST) groups—were exploring or had already adopted gen AI capabilities.

This survey targeted 150 US healthcare leaders across subsectors and builds on similar samples of 100 leaders from the first and second quarters of 2024 and the fourth quarter of 2023. From...

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Topics: AI (Artificial Intelligence), Provider, Survey / Study, Technology, Trends
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