Generative AI delivers new revenue cycle value for Cleveland Clinic

Becker's Healthcare August 21, 2025
In collaboration with AKASA

Health systems are increasingly turning to generative AI to tackle persistent pain points in RCM, especially in the labor-intensive mid-cycle. During a recent conversation hosted by Becker’s Healthcare and AKASA, leaders from Cleveland Clinic and AKASA shared how generative AI is driving measurable improvements in inpatient coding, documentation integrity and claims accuracy.

The panel featured Bob Gross, executive director of financial decision support and analysis at Cleveland Clinic and Benjamin Beadle-Ryby, senior vice president and co-founder of AKASA.

Here are four key takeaways from the conversation.

1. GenAI advances traditional automation

Legacy solutions like robotic process automation and natural language processing helped health systems chip away at revenue cycle inefficiencies during the advent of digital transformation but failed to solve...

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