Healthcare IT News July 17, 2024
When able to access patient-specific medical data, an integrated chatbot was accurate, complete and as empathetic as human providers in its message replies – but also long-winded and more complex, according to research from NYU Langone.
A new NYU Langone Health study shows that generative artificial intelligence compares favorably to provider responses when answering patient questions in electronic health record email baskets – and could help reduce the documentation burden for clinicians.
Led by researchers at the New York University Grossman School of Medicine, the study found that a genAI messaging tool not only drafted accurate responses to patient EHR queries, but its responses showed greater perceived empathy.
“Our results suggest that chatbots could reduce the workload of care...
Today's Sponsors
Today's Sponsor