Healthcare IT News May 30, 2024
The highest-performers saw their overall scores rise 20 points, but the lowest-scoring performers declined eight points.
For employees enrolled in commercial health insurance plans, the quality of their overall healthcare experience is largely dependent on the insurers with whom their employers have contracted, but their satisfaction with their plan is not dependent.
According to the J.D. Power 2024 U.S. Commercial Member Health Plan Study, there is a notable gap in customer satisfaction separating the top-performing health plan from the bottom-ranked plan of 79 points (on a 1,000-point scale), with the top-ranked insurers significantly outperforming on cost, access to care and trust.
The highest-ranking plan was Kaiser Foundation Health Plan in the South Atlantic. Other top performers included Anthem Blue Cross...
Today's Sponsors
Today's Sponsor