Modern Healthcare June 5, 2020
The Veterans Affairs Department’s process for developing its new electronic health record system is “generally effective,” but sometimes overlooked involving key clinical stakeholders, according to a report the Government Accountability Office released Friday.
GAO conducted the review—which included interviewing officials from the VA and Defense Department, observing national and local workshops, and visiting the VA’s scheduled initial implementation sites—after a request from Congress.
GAO determined the VA’s processes for making design decisions were “generally effective as demonstrated by adherence to applicable federal internal control standards,” but that the department sometimes missed involvement from key stakeholders, such as clinicians and staff from two medical facilities expected to go live on the EHR.
The VA had planned to implement the EHR at...
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