GAO highlights 3 ways HHS can improve ACA exchange membership

Dive Brief:

• The Government Accountability Office said the Trump administration should review how its efforts have reduced membership to Affordable Care Act exchange plans.

• GAO made three recommendations to improve those numbers, including establish numeric enrollment targets, making sure information for navigator organization awards are accurate and exploring other parts of the consumer experience. CMS agreed with two of the recommendations but rejected the idea of enrollment targets.

• The HHS reduced outreach and advertising efforts for the plans, and also shortened the open enrollment period. GAO said those decisions were partially to blame for 5% fewer people enrolling in the federally-run exchanges in 39 states.

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