Healthcare Innovation April 22, 2024
Government Accountability Office report notes that without goals for improving user satisfaction, the department will be limited in its ability to measure progress
An April 2024 U.S. Government Accountability Office (GAO) report on Department of Defense EHR deployments found that user satisfaction levels are below those for its other relevant systems, and that DOD has not yet established user satisfaction goals.
The GAO report stated that without goals for improving user satisfaction, the department will be limited in its ability to measure progress, plan for improvements, and ensure the system meets users’ needs.
The DOD has deployed its new federal electronic health record (EHR) system, called MHS Genesis, at military treatment facilities. The final system deployment took place in...
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