HealthLeaders Media January 15, 2024
Two executives discuss the use of automation and other rev tech solutions in the front-end.
KEY TAKEAWAYS
– Automation can be helpful for tasks like authorizations, lessening the administrative burden for staff.
– With more of the front-end being automated, it’s important for front desk staff to maintain and nurture relationships with patients in their interactions.
– The success of a vendor depends on the strength of the partnership between it and the organization.
During HealthLeaders’ 2023 RevTech Exchange in Raleigh, North Carolina, we caught up with Anthony Cunningham, then newly appointed chief revenue officer for LCMC Health, and Jeanne Stokes, director of revenue cycle management for Ironwood Cancer and Research Centers.
Sticking with the subject of the occasion, we...
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