From integration to payer interactions: How leaders are shaping AI’s role in RCM

Becker's Healthcare August 19, 2025
In collaboration with Zotec Partners

AI has been firmly integrated into revenue cycle management (RCM) as organizations look to boost efficiency, enhance patient experience and prepare for a rapidly evolving future. In a recent discussion hosted by Becker’s Healthcare and Zotec Partners, leaders shared strategies for balancing cutting-edge innovation with operational realities.

The conversation featured insights from Steve Sevy and Mike Mihalczo, both national vice presidents of enterprise solutions at Zotec Partners, alongside revenue cycle leaders from health systems nationwide.

Here are four key takeaways from the conversation.

1. Seamless integration is essential

Health system executives emphasized that while new AI tools offer promise, their long-term value depends on smooth integration with existing EHR systems. Mr. Sevy highlighted that health systems are looking for strategies...

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