From burden to breakthrough: How 3 systems are redefining RCM with ambient AI

Becker's Healthcare October 9, 2025
In collaboration with Ambience

Hospitals and health systems are navigating unprecedented financial and operational pressures, from clinical burnout to increasing denials and documentation burdens.

A recent session at Becker’s Health IT + Digital Health + RCM Meeting in Chicago highlighted how three leading systems are transforming the revenue cycle using ambient, context-aware AI.

Leaders from Houston-based Memorial Hermann Health System, Nashville, Tenn.-based Ardent Health Services and Boise, Idaho-based St. Luke’s Health System joined Ambience Healthcare’s Chris Samples to share how they’ve leveraged AI to address administrative inefficiencies, improve documentation accuracy and restore balance to provider workflows.

Here are four key takeaways from their discussion.

1. AI’s clear ROI

For St. Luke’s Health System, the tipping point wasn’t financial, it was human. Megan Stright, chief...

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