VentureBeat August 23, 2021
Robitic process automation (RPA) software that enables enterprises to automate rote tasks is a burgeoning and rapidly evolving market. It’s an area of marked activity, as seen in the recent Salesforce-MuleSoft purchase of RPA-provider Servicetrace.
Acquisitions like this represent a possible bridging of the API developer, low-code, and RPA spaces, according to Forrester analyst Craig Le Clair, who spoke to VentureBeat in an interview. The Salesforce-MuleSoft RPA move follows high-profile RPA acquisitions this year by Service Now (Intellibot) and last year by IBM (WDG) and Microsoft (Softmotive).
Le Clair, the lead author of a new Forrester report entitled “The RPA Market Has Reached A Defining Moment,” said the emerging mix of RPAs, API development, and — especially — intelligent automation...
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