Forbes June 21, 2021
This was a good year for health insurers in the United States.
During the pandemic, many insurers earned record profits because so many Americans avoided using all but the most urgent healthcare services. Health insurers also gained ground on member satisfaction, though the industry still has room for improvement.
According to the J.D. Power 2021 U.S. Medicare Advantage Study released last week, member satisfaction with Medicare Advantage (MA) plans increased for the third year in a row. Kaiser Foundation Health Plan topped the 2021 list with highest member satisfaction overall, scoring 846 out of 1,000 on the J.D. Power index, followed by Highmark (834) and Cigna HealthSpring (822).
These results are consistent with J.D. Power’s 2021 U.S. Commercial...
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