KevinMD June 19, 2018
Primary care visits are never quick; we don’t give much advice over the phone or online; and we prioritize the government’s and insurance companies’ public health agenda over our own patients’ concerns.
Imagine health care as a retail customer experience for a few minutes:
Imagine you’re going to Walmart to buy a bag of dog food, a new coffee maker or to equip a small kitchen in your newly built mother-in-law apartment.
1. You’ve bought dog food there before, so you know exactly where it is. You just want to quickly grab a bag and get out of there.
2. You have a rough idea of where the coffee makers are; you know some brands...
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