MCOL March 12, 2020
Rachel Sokol, Managing Director, Payer Research, Advisory Board participated in a Healthcare Web Summit webinar on The Financial Case for a Frictionless Experience. The discussion highlighted several areas of frictions that highly impact cost of care use, satisfaction and retention efforts and where payers and health systems might think about prioritizing their experience improvement initiatives. If you missed this engaging webinar presentation, you’ll want to be sure to watch the Webinar Video. After the webinar, we interviewed Rachel on five key takeaways:
1. What are a few of the common consumer experience initiatives that health plans are investing in?
Rachel Sokol: The biggest investments we see from plans center around the digital experience – so many plans building new...
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